This one-day course is designed to equip new and aspiring team leaders with the core skills needed to lead with confidence and impact. We will learn by an exploration of what it truly means to be a manager, covering key responsibilities, expectations and challenges.  

Through practical exercises, you’ll develop essential management qualities and sharpen your communication skills, including how to give feedback, set clear expectations and handle performance conversations with confidence. You’ll also learn how to identify and address underperformance using the “Skill vs Will” model. The session includes conflict resolution strategies and tips for managing time effectively. By the end of the day, you’ll leave with actionable tools to lead your team proactively, build trust and drive performance.