Struggling with tough talks at work? Do you want to support your team to do a good job? 

This course will help you cut through the awkwardness with practical techniques that bring confidence and clarity to any conversation. Learn how to stay calm under pressure and manage emotions (yours and theirs) to keep discussions helpful, constructive, and not confrontational. Most importantly, discover how to turn conflict into progress by transforming tricky moments into opportunities for growth, trust and stronger teamwork.